Type : Full Time
Location : Bengaluru
Experience Required : 3 Year(s)
Industry : IT-Software/Software Services
Preferred Skills : CCNA Hardware Networking Network Configuration Network Monitoring Networking Routers Server Support TCP/ IP Technical Support Troubleshooting Wan Wireless
Job Description :
-Troubleshooting, diagnostic, and repair support for network devices (Routers, Switches, Firewalls, Wireless and VOIP).
-Troubleshoot connectivity issues, analyse, debug and diagnose packets and logs
-Individual must have the ability to work in a highly visible fast paced environment with minimal supervision and SLA deadline responsibility.
-Candidate should be working in a 24x7 Network operation environment performing remote break-fix troubleshooting and resolution on cell site equipment.
-Manage tickets in ticketing system to ensure notes are kept up to date and problems are pushed to resolution.
-Performs various network management and administration tasks remotely
-Manages and maintains the Network Devices health and up time
-Monitors and ensures the stability of the network infrastructure
-Coordinate with vendors in resolving the issue.
-Escalate and engage needed resources to resolve issues. Assist in reporting of team metrics and score cards.
-Strong, clear and concise communications and speaking skills- Problem Resolution Skills
-Strong service orientation
-Attend group and general staff meetings
-Prepare status reports and recap emails as necessary
-Create Procedures Documents as necessary
-Document standards and procedures.
-Resource should have minimum CCNA or equivalent certification, additional certifications / certification on firewalls preferred.