Type : Full Time
Location : Mumbai
Experience Required : 4 Year(s)
Industry : IT-Hardware & Networking
Preferred Skills : CCNA CCNP Cisco Networking Cisco Routers Lan MPLS Network Administration Network Configuration Network Monitoring Networking Routers Troubleshooting Wan
Job Description :
PRE-REQUISITE :
-Hands on troubleshooting experience in Enterprise LAN and WAN environment.
-Strong Technical subject matter expertise on Cisco and/or Juniper Platform Network solutions
-Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP) protocols
-Knowledge of MPLS and QoS Basic knowledge of security technologies
-Understanding on IPsec, VPNs, GRE, NAT/PAT over varied platforms
-Experience of working on circuit(T1/E1,T3/E3,Ethernet) troubleshooting would be preferred
RESPONSIBILITIES :
-Engineer who have a passion and understanding for providing outstanding customer service.
-This person will be part of a team of experts who are responsible for handling network support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
-This team provides 24x7 support to its Global customer base.
-Remote management and monitoring of Network Operations
-24*7 NOC support to Large Global clients that have a distributed LAN , WAN setup
-Level 2 and Level 3 support for Incident Management / ticket resolution
-Creation of MOP/SOP and planning Change management process
-Performance tuning of network devices and creation of SOP
-Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
-Planning and Perform upgrade of network and security devices
-Work with Hardware/Software Vendors to resolve problems
-Train and Mentor juniors
-Act as an SME SPOC for certain Network products
-Provide technical inputs for weekly/monthly customer service review reports
TRAINING / CERTIFICATION REQUIRED :
CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.
EXPERIENCE:
-4 - 7 years relevant experience
EDUCATION:
-Engineering Degree/ Diploma for recognized University /Board
