Type : Full Time
Location : Mumbai
Experience Required : 10 Year(s)
Industry : IT-Hardware & Networking
Preferred Skills : CCNA CCNP Cisco Networking Cisco Routers Juniper Firewall Juniper Routers Juniper Vpn Lan MCSA MCSE MPLS Network Monitoring Networking QoS Routers Routing Protocols Switching Switching protocols VPN Wan Wireless
Job Description :
1. PRE-REQUISITE:
Hands on experience of managing global enterprise LAN and WAN environment
Strong people management skills
Strong desire and leadership skills to drive team to achieve customer satisfaction target
Technical hands-on experience with Cisco, HP/Aruba, Infoblox and Juniper platform
Reasonable technical skills with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols, Routing protocols (RIP, EIGRP, OSPF, BGP), MPLS QoS and Wireless technologies
2. RESPONSIBILITIES:
People manager who have a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
Drive ticket resolution work with team and resolve on trouble tickets, handle ticket escalation
Creation of Standard Operating Procedure documents
Planning and execution of Change Management processes
Performance tuning of Network devices and creation of Service Improvement Plans
Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
Planning and Perform upgrade of firmware
Work with Hardware/Software Vendors to resolve problems
Train and Mentor juniors
Interface with customer on calls and lead technical meetings
Assist is creation of Root Cause analysis (RCA)
Provide technical inputs for weekly/monthly customer service review reports
3. TRAINING AND CERTIFICATION REQUIRED FOR JOB
CCNA, CCNP, JNCIA, JNCIS, JNCIP, MBA is desirable.
4. EXPERIENCE:
7 + years relevant experience
5. EDUCATION:
Engineering Degree/ Diploma for recognized University /Board
6. OTHER SKILLS:
Excellent communication skills written as well as verbal
Passion to work on core technology platform
ITIL process awareness