Type : Full Time
Location : Hyderabad
Experience Required : 3 Year(s)
- Salary : 650,000 - 1,200,000 (P.A.)
Industry : BPO/ITES
Preferred Skills : Client Management Client Relations Customer Care Customer Service Customer Support
Job Description :
-Serves as a critical point of contact with clients for day-to-day inquiries
-Assesses, troubleshoots, and tracks requests while providing real-time solutions
-Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
-Creates and performs training to build internal knowledge on product and process
-Acts as an escalation for client counterparties and internal teams for appropriate issue resolution
-Responsible for leveraging and maintaining internal knowledge articles
Qualifications
-Bachelors degree with 4-7 years of relevant experience in customer service and technology
-Strong customer service skills demonstrated an excellent verbal and written communications.
-Superior troubleshooting and analysis/resolution skills
-Ability and experience to work effectively and directly with clients
-Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
-Interest in joining the best team in the investment technology business