Type : Full Time
Location : Ahmedabad
Experience Required : 0 Year(s)
Industry : Industrial Products/Heavy Machinery
Preferred Skills : Client Management Client Relations Customer Care Customer Service Customer Support
Job Description :
-Onsite Customer visit for Installation & Support to resolve all technical issues when required.
-Resolve all the technical and non-technical issues on site.
-Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & Customer Care Desk. Synchronize the same to be used as reference in future.
Testing
-Test the feasibility according to user requirement and prepare sample feasibility report..
-Test complete working of IPC/CPU according to the configuration accepted by user and prepare Hardware Test Report.
-The test/check the exe/DLL/Computer file work ability as per issue reported and solution expected and prepare new program file work ability test report.
-Material follow up if required for service engineers.
-Coordinating with Engineer and Customer to process Engineer visit, like providing contact details of each other.
-Coordinating with Engineers when on site and provide them with documents as and when required viz., preinstallation form, RMA.
-Coordinating with Embedded team, Development Team, IT Team and PHP team(License Related) and CCD Team.
-Provide technical training to new joinee in respect to the customer problems at the region where the new joinee is designated for, with help of customer complaint history of that region.
Desired Candidate Profile
-Minimum 6 months experience in Technical Support / BPO
-Candidates from IT / Electro mechanical / Pharma Machinery Industry will be preferred.
-Ability to grasp Customer's problem. Knowledge of both SW/HW.
-Good people management and negotiation skills.
Education-
UG: B.Tech/B.E. - Electronics/Telecommunication
PG:Post Graduation Not Required