Type : Full Time
Location : Mumbai
Experience Required : 4 Year(s)
Industry : IT-Software/Software Services
Preferred Skills : CCNA CCNP MCSE MPLS Server Administration Server Support Software Support Technical Support Wan
Job Description :
-Hands on experience across the following core technologies
-Operating systems Windows Server/Windows Client
-Expert Level understanding of Windows Server Concepts
-Solid Hands on experience in troubleshooting Windows OS and application related issuespol
-Infrastructure technologies AD, DNS, DHCP, IIS
-Good working knowledge of MS Office suite
-Strong foundation of Networking Principles
-Working knowledge of
-Relational DB principles and methodologies MS-SQL, Oracle
-Virtualization Technologies Vmware / Hyper-V
-Antivirus Softwares
-Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
-Good to have knowledge of
-Operating system Linux, MAC OS
-Windows Exchange
-Apache Tomcat and Apache Web Server
-Knowledge of computer security procedures and protocol
-Remote Deployment Tools like LANDesk, SCCM and other IT landscape
-Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
-Required: Bachelors Degree or Diploma in Computer Science
-Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA
EXPERIENCE:
-3 to 5 years experience in a Technical Support role, preferably application support
-Managed Customers from regions such as NA, EMEA or APAC
-Exposed to working shifts in nights
-Handled customers on the phone
-Current job includes exposure to CRM tool
-Exposure to severity based models would be preferable
-Exposure to Enterprise/Corporate customers preferable