Type : Full Time
Location : Mumbai
Experience Required : 3 Year(s)
Industry : IT-Software/Software Services
Preferred Skills : Java Technical Architect Technical Support
Job Description :
-The L2 tech support candidate shall have 3yrs of experience in tech support with java background and /or have knowledge /experience of content management system tech support.
-Excellent troubleshooting skills, and Communication skills.
-To perform the troubleshooting on the software application support ticket/issues,
-To provide resolution/configuration fixes/comment on the support tickets in quick turnaround time.
-Proactively provide status update to the leads/managers and onsite coordinator.
-To filter the tickets that are real issues needing the development fix and to assign it to the engineering team.
-Co-ordinate with the Users/Operations team and Engineering team for resolution of the tickets.
-Validating any quick fixes to be deployed to production.
-To co-ordinate with the Level 1 support team for client issues/tickets.
-To co-ordinate with the Product Owner for any new feature requests/enhancements from client issues/tickets.
-To co-ordinate with customers while on customer calls.
-Able to fix the small defects.