Type : Full Time
Location : Lucknow
Experience Required : 2 Year(s)
Industry : Accounting/Finance
Preferred Skills : Client Management Cold Calling MIS Reporting Sales Sales Executive Sales Executive Activities
Job Description :
A) Effective Dialer Management:
-Responsible for managing 30 campaigns
-Count of TSEs to manage 150
-Accountable for the daily setup of and monitoring of calling campaigns & strategies.
-Altering campaign parameters to maximize efficiency/effectiveness where necessary.
-Devise, Execute and monitor the database strategy for Outbound Calling
-Co-ordination with the IT /CISCO support team for technical assistance and functioning.
-Dialer IDs Management (Creation, Modifying, Resetting & Deleting).
-Highlighting gaps and issues and escalating as per the following laid down process.
-Agent mapping to Skillset and skillset mapping to Campaigns.
B) Report & MIS Management
-Real time monitoring of Agent Statistics on Dialer applications.
-Real time monitoring and reporting of of TAT for ICE segment and in future LBC leads as well, and also manage Outbound Campaigns on Dialer
-Support data requirement for Analysis of performance and Campaign strategy for the RDMs
-Real time monitoring and reporting of abandon rates and TSE inactive time.
-Centrally drive the process deliverables through designing and executing constituent level reports and MIS for lead management
-Do drill down analysis on all dialer performance / Hygiene metrics.
-Should be extremely good in MIS/ Excel/ Data analysis.
SKILLS REQUIRED
1.Experience of minimum 2 Years experience on either Dialer process calling or 6 months of experience on managing the dialer applications.
2.Good Communication skills
3.Basic MS Office operating and typing skills
4.Analytical skills & Interpersonal skills
5.Problem solving skills.