Desktop Support Engineer

Job Description

Desktop Support Engineer

Type : Full Time

Location : Thane

Experience Required : 0 Year(s)

Industry : BPO/ITES

Preferred Skills : Hardware Configuration Hardware Designing Hardware Networking IT Hardware IT Helpdesk Networking Software Support Technical Support Troubleshooting

Job Description :

*Provide Support to desktops, laptops, printers, scanners.

*Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time to completion, and possible interim alternatives.

*Diagnosing, verifying, recording and reporting equipment and system non-performance or downtime.

*Coordinate with hardware support teams and ensure replacement/provision of standby for the failed hardware system/component.

*Ensuring a standard desktop for all users (based on the existing policies of SBIL).

*Assistance to users for accessing applications.

*Educating users on the usage of the Help Desk System for call logging and tracking.

*Providing them FAQ based on the call trends.

*Troubleshoot desktop operating system problems.

*Troubleshoot standard desktop application problems.

*Install/configure desktop O/S and Applications.

*Provide direction for ISMS/QMS initiatives and continuous improvements in the Organization.

*Receive incidents, service requests, queries, change requests from SBIL End Users and IT Department through one of the agreed modes for communication.

*Log all user calls relating to standard desktop softwares like MS-Office, client, Internet, Policy related & LAN and provide them a trouble ticket.

*Log tickets in the Service Desk tool on behalf of users calling service desk over phone.

*Log Tickets with the correct category, severity, problem description, user information.

*Route the calls to the appropriate support team (Desktop/Dialler Chennai team for Server/Network Management).

*Route calls to the vendors in case of issues pertaining to vendors. The same would be tracked till closure and SBIL be informed of the same.


1. Should be HSC pass.

2. Fresher can also apply.