Type : Full Time
Location : Thane
Experience Required : 0 Year(s)
- Salary : 100,000 - 150,000 (P.A.)
Industry : BPO/ITES
Preferred Skills : Hardware Configuration Hardware Designing Hardware Networking IT Hardware IT Helpdesk Networking Software Support Technical Support Troubleshooting
Job Description :
*Provide Support to desktops, laptops, printers, scanners.
*Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time to completion, and possible interim alternatives.
*Diagnosing, verifying, recording and reporting equipment and system non-performance or downtime.
*Coordinate with hardware support teams and ensure replacement/provision of standby for the failed hardware system/component.
*Ensuring a standard desktop for all users (based on the existing policies of SBIL).
*Assistance to users for accessing applications.
*Educating users on the usage of the Help Desk System for call logging and tracking.
*Providing them FAQ based on the call trends.
*Troubleshoot desktop operating system problems.
*Troubleshoot standard desktop application problems.
*Install/configure desktop O/S and Applications.
*Provide direction for ISMS/QMS initiatives and continuous improvements in the Organization.
*Receive incidents, service requests, queries, change requests from SBIL End Users and IT Department through one of the agreed modes for communication.
*Log all user calls relating to standard desktop softwares like MS-Office, client, Internet, Policy related & LAN and provide them a trouble ticket.
*Log tickets in the Service Desk tool on behalf of users calling service desk over phone.
*Log Tickets with the correct category, severity, problem description, user information.
*Route the calls to the appropriate support team (Desktop/Dialler Chennai team for Server/Network Management).
*Route calls to the vendors in case of issues pertaining to vendors. The same would be tracked till closure and SBIL be informed of the same.
Eligibility:
1. Should be HSC pass.
2. Fresher can also apply.