Patient Care Advisor

Job Description

Patient Care Advisor

Type : Full Time

Location : Dehradun

Experience Required : 1 Year(s)

Industry : Pharma/Biotech/Clinical Research

Preferred Skills : Caregiving? Healthcare Hospital Medical Examiner Operating Department Practitioner

Job Description :

1.Counsel patients for improved health related outcomes at home visits, hospital OPDs and doctor visit through lifestyle management & exercises.

2.Ensure execution of PSP in their respective territory as per NP4 approved process flow.

3.Report adverse event/ market complaints as per the SOP.

4.Meet patients in regular intervals during pre-infusion, during infusion (if necessary), post infusion, 3 months, 6 months & 11 months post infusion & any other home visit based on patients requirement. 

5.Responsible for achieving set targets for patient enrolment and patient adherence to the therapy.

6.Manage the compliance and adherence of patients enrolled. 

7.Review and take approvals for financial deviations

8.Should be able to empathise with Patients.

9.Provide patient support by coordinating with pharmacists, stockists and direct to Patient stockist

10.Ensure patient data entry in CRM tool with required details to be filled as per brand requirement

11.Handle patient queries and providing response from pre-defined FAQs