Center Head

Job Description

Center Head

Type : Full Time

Location : Delhi NCR

Experience Required : 5 Year(s)

Industry : Internet/Ecommerce

Preferred Skills : Channel Development Channel Distribution Channel Management Channel Sales Lead Generation Revenue Generation Sales Executive Sales Executive Activities Territory Sales

Job Description :

1. Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOPs / SLAs / pricing models.

2. Ensuring team hiring to ensure budgeted numbers

3. Maintaining regular connects to ensure overcoming day-to-day challenges.

4. Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development).

5. Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity.

6. Responsible for evaluating Center's performance with key metrics (attempts / talk time / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage.

7. Timely payout after due diligence.

8. Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency.

9. Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.