Type : Full Time
Location : Pune
Experience Required : 2 Year(s)
Industry : IT-Software/Software Services
Preferred Skills : BPO Customer Service Tech Support Tele Caller Voice Process
Job Description :
-Perform data aggregation set-ups and troubleshoot failed data processes as assigned. These issues can range from the simplest to very complex.
-Communicate effectively with automotive dealership personnel or data providers via phone and email.
-Create case logs, record information, establish resolution time, follow-up on issues, and escalate complex issues
-Guide dealers through resolution of technical issues
-Provide world-class customer support
-Apply intuitive problem solving skills
-Work in a team environment, assisting team members when necessary
-Work in an environment with competing priorities
-Flexible to work in US shifts
Qualifications & Requirements
-Strong written and verbal English language skills
-Ability and willingness to communicate via phone and email with U.S. team members
-Strong organizational skills
-Problem solving ability
-Reliability
-Solid technical aptitude skills
PREFERRED ATTRIBUTES & Qualifications
-2-3 years experience in a technical customer service environment