Type : Full Time
Location : Faridabad
Experience Required : 1 Year(s)
- Salary : 225,000 - 300,000 (P.A.)
Industry : IT-Software/Software Services
Preferred Skills : Advanced Tech Support Customer Service Product Advisor Tech Support Web Research
Job Description :
Solve Technical Issues
-When client experiences technical issues, they communicate their problems to remote support engineers, who then find solutions to the queries
-Handle complex customer scenarios , documenting solutions , and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
-Provide remote infrastructure support delivery and performing problem cause analysis
Provide Customer Service
-Working with clients, remote support engineers provide excellent customer service. They communicate effectively and listen attentively to client's concerns.
Advise Clients on Software Management
-When troubleshooting software errors, remote support engineers advise clients on maintaining and managing their software. They offer tips and advice to avoid facing technical issues.