Customer Relation Executive

Type : Full Time

Location : Kolkata

Experience Required : 2 Year(s)

• Salary : 800,000 - 850,000 (P.A.)

Industry : Auto/Auto Ancillary

Preferred Skills : Others

Job Description :

Job Description

1. Monitoring the Customer issues in coordination with Field team for respective region
2. Complaints handling resolution: <=07 days-80%, <=21 days-100%
3. Customer Complaints Receiving Prompt response to customer, First Action Collect & enter details in CR database a) 85% in 24 hrs b)100% in 48 hrs
4. Complaint resolution trend analysis, develop countermeasures for zone wise late resolve cases for effective resolution of customer concerns
5. Analysis of the complaints trend, identifying major complaint contributing dealers zone wise
6. To understand customer voice from customer prospective & capture key customer issues
7. Checking / Analysis of the customer contacts registered in CR Portal for any improvement, review with them to understand their approach & clarity about concept

Perks and Benefits