Type : Full Time
Location : Navi Mumbai
Experience Required : 3 Year(s)
Industry : Chemicals/PetroChemical/Plastic/Rubber
Preferred Skills : Customer Data Data Analysis Logistics Logistics Management Purchase Supply Chain
Job Description :
Job Description
Responsible for capturing orders in to the system and arranging dispatches as per plan.
Ensuring material is available as per customers requirement
Co-Ordination with Internal team as well as Service Providers for timely dispatch
Ensure PO acknowledgement with delivery commitment is given within 3 days of receipt of order
Alignment with Service partners & production team and arrange for dispatch
Ensure shipment details are provided to customers on time
Ensure shipping documents are reaching customers well before vessel arrival or as per protocol set
Track consignment till it reaches designated point of delivery and inform customers in case of any abnormality
Ensure no customer complaint related to response, documentation & logistics from customer
Proactively engage with customers and understand their forecast/future needs
coordinate and control the order cycle and associated information systems
coordinate and mange customer feedback/complaint
Keep utmost confidentiality regarding every customer order.
Co-ordinate amongst all stake holders to ensure customer satisfaction.
Analyse data to monitor performance and plan improvements opportunities